ISLUD GAMES LIMITED is a newly established game company which has independent R&D ability and full operational capability.Our mission is to make the highest caliber games that are adored by players and exert a brilliant global influence.
A group of richly experienced talents has gathered together at the company, most of whom are sourced from prestigious companies in China.
The titles published by our team have consistently garnered accolades from players all over the world and consistently maintain high rankings across various platforms including Apple, Google, and many others.
Release time: July 5, 2024
Effective time: July 5, 2024
Introduction
Welcome to choose the games and related services provided by Shanghai Islude Internet Technology Co., Ltd.!
Unless otherwise specified, Shanghai Islude Internet Technology Co., Ltd. is referred to as "we" in this guide. Shanghai Islude Internet Technology Co., Ltd. is a new game company with independent research and development and operation capabilities. Its registered address is Room JT22018, Building 2, No. 4268, Zhennan Road, Jiading District, Shanghai.
When you use our services, we may collect and use your information. We hope to explain to you through this "User Privacy Protection Statement" how we collect, use, store and share this information when you use our services, as well as the ways we provide you with access, update, control and protect this information. This User Privacy Statement is closely related to our services you use. When you download, install, open, browse, register, log in, and use our services, we will collect, save, use, share, disclose and protect your personal information in accordance with this User Privacy Statement. Therefore, we also hope that you can read it carefully and make the choices you think appropriate according to the guidance of this User Privacy Statement when necessary. We try to explain the relevant technical terms involved in this User Privacy Statement to you in a concise and concise manner, and provide links to further explanations for your understanding.
You should read this User Privacy Statement carefully. If you do not agree with the content of this User Privacy Statement, our services will not operate normally, and we will not be able to provide you with complete products and services. At the same time, please stop using our services immediately. Your use or continued use of the services we provide means that you agree that we collect, use, store, share, disclose and protect your information in accordance with this User Privacy Statement.
We have reminded you to read the terms in this statement that are (maybe) of great relevance to your rights and interests in bold or other reasonable ways. Please pay attention to the key reading. You should use our products and/or services on the premise that you fully read and clearly understand the bold terms in this statement and agree to the validity of all the terms in this statement. You will not claim that the terms in this statement are illegal or invalid on the grounds that we have not fulfilled our reasonable reminder obligations.
If you have any doubts or other related matters while reading this "User Privacy Protection Statement", we provide you with a variety of feedback channels. Please refer to the "How to Contact Us" section of this statement for details. We will answer you as soon as possible.
This User Privacy Statement will help you understand the following
Scope of application of this User Privacy Statement, meaning of related terms
Information we may collect
How we obtain your information
How we share, transfer, and publicly disclose your personal information
Storage address and period of personal information
How we use your information
How to access and control your information
How we share, retain, store and protect your information
Our security measures
Notification of security incidents
Advertisements, third-party services
Protection of minors
Dispute resolution
COOKIE policy
How to contact us
Others
Scope of application of this User Privacy Statement
When you use any products and services of this unit (Islude Internet Technology Co., Ltd.) and its affiliated companies, this User Privacy Statement applies, regardless of whether the product and service has separate privacy terms, and whether you are a browsing user (visitor) or a registered user. Please note that this User Privacy Statement does not apply to the following situations:
l Information collected by other companies and institutions that provide advertising services in our services.
l Our services may contain or link to information and/or third-party services (including any third-party applications, websites, products, services, etc.) provided by third parties. Such information and/or services are operated by third parties, and your use of such information and/or services has nothing to do with us. We kindly remind you that when you use third-party information and/or services, you should pay attention to and carefully read the relevant user agreements and privacy policies displayed to you by the third party, and properly keep and carefully provide your personal information. This User Privacy Protection Statement applies only to your personal information collected by us, and does not apply to any third party's collection of your personal information, any services provided by any third party or any third-party information usage rules. We do not assume any responsibility for any third party's collection, storage and use of your personal information within the scope permitted by law;
l Other products and/or service content provided to you by non-units and affiliates of the unit.
Meaning of related terms
l Our services: including software, websites, services (including off-site services, such as our advertising services and plug-ins for "applying or sharing through our services") provided by the unit and its affiliates, including but not limited to PC terminals, mobile terminals, etc.
l Personal information (from GB/T 35273-2020 "Information Security Technology Personal Information Security Specification"): refers to various information recorded electronically or otherwise that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. When you use our services, we may collect the following personal information from you, including network identity identification information (such as account name, account nickname, email address, and password and password protection questions and answers related to the above), contact number (submitted to us by you at your own choice), transaction information, etc.
l Personal sensitive information (from GB/T 35273-2020 "Information Security Technology Personal Information Security Specification"): refers to personal information that may endanger personal and property safety, easily lead to personal reputation, physical and mental health damage or discriminatory treatment, etc. once leaked, illegally provided or abused, including personal identity information, bank account number, communication records and content, property information, transaction information, personal information of minors under the age of 14, etc. You agree that your personal sensitive information will be processed in accordance with the purposes and methods described in this "User Privacy Protection Statement".
Compared with other personal information, personal sensitive information is more strictly protected. Please note that the content and information you provide, upload or publish in our services may disclose your personal sensitive information. You need to carefully consider whether to use our services to disclose your personal sensitive information.
l Children: refers to minors under the age of fourteen. (From the "Provisions on the Protection of Children's Personal Information on the Internet")
l Minors: Natural persons under the age of eighteen are minors. Minors over the age of sixteen who rely on their own labor income as their main source of livelihood are deemed to have full civil capacity. (From the "Civil Code of the People's Republic of China")
l Authorization and consent: refers to your explicit authorization for specific processing of your personal information, including authorization through positive actions (i.e. express consent) and authorization through negative inaction. (From GB/T35273-2020 "Information Security Technology Personal Information Security Specification") Please be aware that "authorization and consent" is sometimes expressed as "authorization" or "consent" in this policy.
l User portrait: The process of collecting, aggregating and analyzing personal information to analyze or predict your personal characteristics, such as occupation, economy, education, personal preferences, credit, behavior, etc., to form a personal characteristics model. (From B/T35273-2020 "Information Security Technology Personal Information Security Specification")
l Anonymization: refers to the process of technically processing personal information so that the subject of personal information cannot be identified or associated, and the processed information cannot be restored. (From GB/T 35273-2020 "Information Security Technology Personal Information Security Specification")
l De-identification: refers to the process of technically processing personal information so that it cannot be identified or associated with the subject of personal information without the help of additional information. (From GB/T 35273-2020 "Information Security Technology Personal Information Security Specification")
l Deletion: refers to the act of removing personal information from the system involved in realizing daily business functions, so that it remains in an inaccessible and inaccessible state. (From GB/T 35273-2020 "Information Security Technology Personal Information Security Specification")
l Shared information: refers to the information about you that you voluntarily share publicly with your social network and all users of the service in our service, or information about you shared by other parties, for example, the information they upload or publish contains information about you, and the information about you contained in the communication information they send to you and other users of our service.
l Non-personal identification information: refers to any information about you that cannot actually identify you directly or indirectly, including personal information provided in an aggregated, anonymous or pseudonymous manner. You know and agree that information that cannot identify your personal identity is not personal information.
Information we may collect
When we provide services, we may collect, store and use the following information about you for your registration, login, activation and use of service functions, account binding, consumption payment and other functions. If you do not provide relevant information, you may not be able to register as our user, enjoy certain services we provide, or even if we can continue to provide you with some services, we may not be able to achieve the intended effect of the service.
Information provided by you
l Personal information that you proactively provide to us when you register our account, such as nickname, account password, name, gender, photo, your own phone number, email address, etc.;
l Personal information that you proactively provide to us when you prepare to pay for consumption or conduct other transactions or financial activities in our products or services, such as name, gender, ID number, transaction bill information, etc.;
l Account-related information, transaction bill information, etc. that you proactively provide to us when you use our customer service, after-sales functions of products or services;
l You are aware that in order to meet the requirements of relevant laws, regulations, policies and relevant competent authorities, our users need to undergo real-name authentication to continue to use and enjoy our services. We will collect your real-name identity information (including name, ID number) with your consent or your proactive provision. This information is sensitive information, and refusal to provide real-name identity information may limit us from providing you with more services;
l If you log in and use our services in other ways, we will request your personal information from a third party. We will still ask you to provide personal information that we need but cannot be provided by a third party. If you refuse to provide it, you may not be able to use certain features of our services normally.
l Other information you provide to us when using our products/services.
l With your consent, we may obtain account information (such as avatars, nicknames, etc.) that you authorize to share from a third party, and bind your third-party account to our service account after you agree to this User Privacy Protection Statement, so that you can log in and use our services directly through the third-party account. We will use your personal information obtained from a third party in accordance with the agreement with the third party and after confirming the legitimacy of the source of personal information, subject to the relevant laws and regulations.
How we obtain your information
1. We collect and use personal information that you actively provide during the use of the service or that is generated due to the needs of the product and/or service in accordance with laws and regulations and in accordance with the principles of legitimacy, legality and necessity. If we want to use your personal information for other purposes not specified in this privacy policy, or use the collected information for other purposes based on specific purposes, we will promptly inform you in a reasonable manner and obtain your consent again before use.
2. There are two types of personal information that we collect and use: The first type: information required for the core functions of our products and/or services: This type of information is necessary for the normal operation of the product and/or service, and you must authorize us to collect it. If you refuse to provide, you will not be able to use our products and/or services normally; Second: Information that may need to be collected for additional business functions: This information is required for non-core business functions, and you can choose whether to authorize us to collect it. If you refuse to provide, the additional business functions will not be realized or will not achieve the effects we intend to achieve, but it will not affect your normal use of core business functions.
3. You understand and agree that we hope that the products and services provided to you are complete and safe, so we will continue to improve our products and services, including technology, which means that we may frequently launch new business functions, and may need to collect new personal information or change the purpose or method of using personal information (for example, for product development and service optimization, when our system fails, we will record and analyze the information generated when the system fails to optimize our services. For security reasons, we will use your information for identity authentication, security prevention, anti-fraud monitoring, archive backup, customer security services, etc. For example, the security software you download or install will detect malicious programs or viruses, or identify fraud information for you). If a function or product/service that requires the collection of your personal information is not described in this Privacy Policy, we will explain the purpose, content, use and scope of the information collection to you separately through updating this Privacy Policy, page prompts, pop-ups, website announcements, etc., and provide you with a way to choose your consent, and collect the information after obtaining your explicit consent. In this process, if you have any questions about the relevant matters, you can contact us through the methods provided in Article 10 of this Privacy Policy, and we will answer you as soon as possible.
4. Generally, we will collect and use your personal information in the following scenarios:
4.1 Login and account registration
(1) Our game can support you to log in with an account. If you have not registered an account, you need to complete a series of registration procedures according to our instructions. During this process, you need to provide us with the following information: account nickname, mobile phone number (personal sensitive information, used to receive verification code matching personal identity). Only if you provide the above information truthfully and accurately can you successfully register an account and use the core functions of the product and/or service. If you choose not to provide the above information required to use this game, it may result in us being unable to provide you with the core product functions of this game.
(2) You can also directly log in to this game with a registered account. If you log in with a registered account, we will obtain relevant information under the account and in this game (including: user name, nickname, avatar and other information you authorize) and identity verification information (personal sensitive information) based on your authorization. We promise that the collection of the above information is used to provide you with account login services and to protect your account security and prevent security risks. If you refuse to authorize such information, you will not be able to use the registered account to log in to this game.
(3) You can also use your Apple account to log in to this game. If you log in using this method, you need to follow our instructions to link your account. During this process, if you have not registered an account, you need to provide relevant information in accordance with this article (1) to register, including account nickname, mobile phone number (personal sensitive information, used to receive verification code to match personal identity); if you have already registered an account, you need to provide relevant authorization binding in accordance with this article (2).
(4) At the same time, you need to understand that the mobile phone number and verification code matching results are your personal sensitive information. We collect such information based on the relevant requirements of laws and regulations. If you refuse to provide it, you may not be able to register an account and use related product functions. Please consider carefully before choosing whether to provide it.
(5) At the same time, in order to meet the requirements of relevant laws, regulations, policies and relevant competent authorities, you need to provide us with personal identity information (including identity document number) for real-name authentication to use this game. We will collect your personal identity information with your consent or your active provision. This information is your personal sensitive information. If you refuse to provide it, you may not be able to register an account and use related product functions. Please consider carefully before choosing whether to provide it.
(6) If you download this game through other Android application markets (including but not limited to Huawei App Market, OPPO App Market, etc.), you may be required to register a third-party account and use the account to log in to this game. In this process, the third party's collection and processing of information and other behaviors are detailed in the privacy terms provided by it.
4.2 Use of the game
4.2.1 When you download and use this game, in order to provide you with the best game experience, we may collect your personal information as follows.
(1) When you register or use the game service, we will collect your network identity information and personal commonly used device information to mark you as a game user.
(2) In order to meet the requirements of relevant laws, regulations, policies and relevant competent authorities, we implement the real-name registration system for online game user accounts and fully connect to the real-name authentication system of the State Press and Publication Administration. Game users need to undergo real-name authentication to continue to use and enjoy the game services. In order to complete the real-name authentication service, you need to provide your personal identity information and personal biometric information, including the following: name, ID number (personal sensitive information) information, which shall be subject to the requirements of the real-name authentication system of the State Press and Publication Administration. We promise you that the above information will only be used for real-name authentication purposes. However, in order to complete real-name authentication and fulfill the obligation to store registration information, we will store your name (personal sensitive information), ID number (personal sensitive information) and other information you actively provide. If you refuse to provide real-name identity information, you may not be able to log in to the game or be subject to corresponding restrictions during the use of the game.
(3) To ensure your normal use of our services, maintain the normal operation of basic game functions, ensure the security of your game account, identify abnormal account status, understand product compatibility, maintain the normal operation of basic functions, and also to create a healthy and safe gaming environment, we will collect your device information: including game application information (application version, product version number), device information (device ID, device serial number, device manufacturer, device name, device type and version, device model, device style, device identifier (such as Android ID, IDFA, IMEI, IMSI, MAC address, OAID), camera information (pixels, number of cameras), screen resolution, CPU information (number of cores, frequency, supplier), memory size, sensor information), network information (network type, network operator, way to access the network, network quality data, network identity information, network environment information), browser type and settings, language settings, system version, IP address, operating system and process information, as well as game crash record information, installed application list information.
(4) When you use game services, we will collect your game log information, including login logs, operation logs, service logs, and performance logs, for statistical analysis of game operations, customer service complaint handling, and other game security analysis. We will synchronize the aforementioned information to subsequent versions of the game or other products we provide that you are using.
(5) When you use the consumption function of game products, we will collect your recharge records, consumption records, and other information necessary for using the consumption function so that you can query your transaction records and protect the security of your virtual items to the greatest extent possible. Recharge records and consumption records are sensitive information. Collecting the above information is necessary to realize the consumption function of game products, otherwise the transaction will not be completed.
(6) When you interact with other players in the game through text, pictures, voice, and video, we may collect and save the above text, pictures, voice, and video information you send to filter inappropriate content such as pornography, violence, politics, insults, and malicious advertising, so as to purify the game environment and maintain a healthy online environment.
4.2.2 At the same time, in order to collect the above information, we will apply for the following permissions to access your device information:
(1) Local storage and read and write permissions: When the game product application is running, we will obtain your local storage and read and write permissions to cache and read data.
(2) External storage and read and write permissions: When you use the functions that require reading, caching, and uploading pictures, albums, and files, we need to access your albums and game archive files. At the same time, in order to cache and read game crash logs and other information to ensure that you can log in and use the game normally, we need you to authorize us to obtain your external storage and read and write permissions to read and store videos, audio, files, etc., so that you can use the upload and sharing functions. If you refuse to provide the above information and permissions, you will only be unable to use this function, but it will not affect your use of other functions of the game product. You can also withdraw your authorization of external storage and read and write permissions at any time.
(3) Network access permissions: When the game product application is running, in order to connect to the Internet and use the game service normally, we will need to use your network access permissions.
(4) Access to phone permissions: When you use the game, we will need to use your phone permissions to protect the security of your game account, identify abnormal account status, understand product compatibility, maintain the normal operation of basic functions, and create a healthy and safe gaming environment. If you refuse to provide the above permissions, you can also withdraw your phone permission authorization at any time.
(5) Camera permissions: When you use the photo and video shooting functions, you need to authorize us to obtain your camera permissions so that you can use the shooting function. If you refuse to provide the above information and permissions, you will only be unable to use this function, but it will not affect your use of other functions of the game product. You can also withdraw your camera permission authorization at any time.
(6) Notification permissions: When you use the reminder function in the game, you need to authorize us to obtain your notification permissions to provide reminder services. If you refuse to authorize, you will only be unable to use the reminder function, but it will not affect your use of other functions of the game product. You can also withdraw your notification permission authorization at any time.
(7) Request permission to use data to track users or devices: When you use the game product application, we will apply to you for permission to use data to track users or devices for advertising attribution and data statistics. If you authorize the application to track your activities, we will access the advertising identifier of your device. If you refuse to authorize the application to track your activities, we will not be able to access the advertising identifier of your device (previously controlled by the "Limit Ad Tracking" setting on the device), but it will not affect your use of other features of the game product. You can also withdraw your tracking permission authorization at any time.
(8) Access to application installation list permission: When you use the game product application, we will apply to you for permission to access the application installation list to determine whether the player's device has installed third-party auxiliary software that may affect the balance of the game to ensure the fairness of the game. If you authorize the application to access your application installation list, we will access your device's application installation list at regular intervals during your game. If you refuse to authorize the application to access your application installation list, we will not be able to access your device's application installation list, but it will not affect your use of other features of the game product. You can also withdraw your application access permission authorization at any time.
(9) Read and write clipboard permission: When you actively copy and paste in-game IDs and text information while using the game, your clipboard function permission may be called. Clipboard information will only be processed on your device, and we will not store your clipboard information for any other purpose. If you refuse to provide this information, you will not be able to use this function, but it will not affect your use of other functions of the game product. You can also withdraw your authorization of the read and write clipboard permissions at any time.
(10) Permission to allow background activities: When the game product application is running, in order to avoid the game application being forced to close or the game running process being cut off due to the phone lock screen, we will obtain your permission to allow background activities. If you refuse to authorize, you will not be able to use this function, but it will not affect your use of other functions of the game product. You can also withdraw your permission to allow background activities at any time.
(11) Self-start permission: When the game product application is running, in order to realize the instant message push function, ensure the stability of message push, improve the message arrival rate, and reduce the message push delay, the game may try to start automatically during operation. If you refuse to authorize, you will not be able to use this function, but it will not affect your use of other functions of the game product. You can also withdraw your self-start permission at any time.
We obtain the above permissions to provide you with the above functions. If you refuse to provide the above permissions, you may not be able to use the relevant functions of our related products and services. After you update the APP version, we will not change the permission status you previously set without your explicit consent. Please understand that individual device information, log information, etc. cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be considered personal information during the combined use. We will anonymize and de-identify such personal information unless we obtain your authorization or otherwise required by laws and regulations.
(12) Accelerometer sensor permissions: When you use the App, we will obtain information about the orientation sensor and gyroscope device sensors to verify whether you are a real user. When you use video and camera functions, we will obtain information about the accelerometer device sensor to obtain the angle of the phone. When you use our services, we will call the device's gyroscope, acceleration, and gravity sensors to identify and determine the status of your device. Please understand that individual device sensor data does not involve any personal location information and cannot be combined with other information to identify a specific natural person.
4.3 Customer Service
When you file a complaint, appeal, or make an inquiry about this game, for the security of your account and system, we may need you to provide account information in advance and match it with your previous personal information to verify your user identity. At the same time, in order to facilitate contact with you or help you solve the problem, we may also need you to provide personal information such as name, mobile phone number, email and other contact information (personal sensitive information). In addition, we will also collect your communication information with us (including text/picture/audio/video/call record form) and other necessary information related to your needs. We collect this information to investigate the facts and help you solve the problem. If you refuse to provide the above information, we may not be able to provide you with timely feedback on the results of complaints, appeals or consultations.
4.4 Payment
When you use value-added services in this game, you need to use the payment function. During the payment process, we may collect your third-party payment channel user ID (WeChat openid, WeChat transaction_id, Alipay trade_no, Alipay buyer_id, Alipay buyer_logon_id, paypal payer_id, paypal address_street, paypal first_name, paypal last_name, paypal payer_email, paypal txn_id) (personal sensitive information). The above information is necessary for us to provide you with the information you need to purchase in-game value-added services. We cannot obtain your personal property information or identify specific natural person identity information based solely on this information.
4.5 Storage
When you download and use this game, we may obtain storage permissions for your device. If you refuse to provide it, you may not be able to use this game. At the same time, you can also enable/cancel this permission at any time through the relevant function settings page of your device system. When you enable this permission, it is deemed that you authorize us to access, obtain, collect and use your personal information; but when you cancel this authorization, we will no longer collect this information and will no longer be able to provide you with the above corresponding services; but unless you delete your personal information in accordance with the law, your cancellation will not affect our processing and storage of your personal information based on your previous authorization.
4.6 Your personal information collected indirectly from third parties
(1) You understand and know that we cannot obtain the personal information you provide to external third parties (excluding R&D and operation affiliated companies) or your personal information collected by external third parties, and we will not use unconventional methods (such as malicious interference with the other party's series of APP data) to obtain your personal information through software programs without authorization. This game may need to indirectly collect (such as share) your personal information from a third party due to business development needs, and we directly or jointly provide you with products or services. We (or a third party) will clearly inform you of the source, type, purpose, method and business function of your shared personal information and the scope of authorization before collection (if the method and scope of use exceed the scope of your original authorization from the third party, we will obtain your authorization again). When some of our products or services are provided or jointly provided by third-party business partners, in order to conduct business as necessary and reasonable, we may indirectly collect some of your information from some business partners, and information about you provided by other parties when using our products and/or services.
(2) Our professional security team will strengthen the security of personal information (including sensitive information reporting, encrypted storage of sensitive information, access control, etc.). We will protect the indirectly obtained personal information with protection means and measures that are no less than those we use for our own users' personal information.
4.7 For other reasonable and necessary purposes
(1) Message notification and marketing promotion. We may send you one or more types of notifications through the contact information (such as phone number) you provide during the use of products/services for user message notification, identity verification, security verification, and user experience research; in addition, we may also provide you with commercial information such as services, functions or activities through text messages or phone calls. If you do not want to receive our commercial information, you can unsubscribe through the unsubscribe method we provide you, or you can contact us to unsubscribe (Article 10 "Contact Us").
(2) As mentioned above, if a function or product/service that requires the collection of your personal information is not described in this Privacy Policy, or we exceed the purpose and scope of direct or reasonable relevance claimed when collecting your personal information, we will explain it to you separately before collecting and using your personal information by updating this Privacy Policy, page prompts, pop-ups, private messages, website announcements or other methods that are easy for you to know, and provide you with a way to choose your consent, and collect and use it after obtaining your explicit consent.
(3) You understand and agree that we can collect and use your personal information without your authorization and consent in the following circumstances:
a) related to national security and national defense security;
b) related to public security, public health, and major public interests;
c) directly related to criminal investigation, prosecution, trial, and execution of judgments;
d) for the purpose of safeguarding your or other individuals’ life, property and other major legitimate rights and interests, but it is difficult to obtain your consent;
e) the collected information is disclosed to the public by you or collected from legal and public channels (such as legal news reports, government information disclosure, etc.);
f) necessary for signing and performing relevant agreements or other written documents with you;
g) necessary for maintaining the safe and stable operation of our products and/or services, such as discovering and handling product and/or service failures;
h) other circumstances required by the competent authorities, laws and regulations, etc.
How we share, transfer, and publicly disclose your personal information
1. Sharing
We value the protection of your personal information. Your personal information is an important basis and component of our provision of products and/or services to you. We only collect and use your personal information within the purpose and scope described in this privacy policy or in accordance with the requirements of laws and regulations, and keep it strictly confidential. Generally, we will not share your personal information with any company, organization, or individual, except in the following circumstances:
1.1 We have obtained your explicit authorization or consent in advance;
1.2 We need to share your personal information in accordance with applicable laws and regulations, legal procedures, government mandatory orders, or judicial decisions;
1.3 To the extent required or permitted by law, it is necessary to provide your personal information to a third party in order to protect the interests, property, or safety of us, our users, or the general public from damage;
1.4 Your personal information may be shared among our affiliated companies. We will only share necessary personal information, and such sharing is also subject to the purposes of this privacy policy statement. If the affiliated company wants to change the purpose of processing personal information, it will ask for your authorization and consent again;
1.5 In order to provide you with more complete and high-quality products and services, some of our services will be provided by authorized partners. You can query the third-party SDK services included in our game in the "Third-Party Information Sharing List". We may share some of your personal information with partners to provide better customer service and user experience, including: providing your order information and contact information to logistics service providers for sending gifts or prizes; providing your contact information to communication service providers for user return invitations, event invitations and notifications of game updates; providing your contact information to the service platform to facilitate your participation in our marketing and promotion activities. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share personal information necessary for providing services. We will use encryption, anonymization and other measures to ensure the security of your information. At the same time, we will sign a strict confidentiality agreement with our partners, requiring them to process your personal information in accordance with our instructions, this privacy policy and any other relevant confidentiality and security measures. Our partners have no right to use the shared personal information for any other purpose. If you refuse our partners to collect personal information necessary for providing services when providing services, you may be unable to use the third-party service.
Our products may include third-party SDKs or other similar applications. If you use services provided by third parties in this game, you agree that they will directly collect and process your information (such as in the form of embedded code, plug-ins, etc.). The aforementioned service providers' collection and processing of information are subject to their own privacy terms and are not applicable to this privacy policy. In order to maximize the security of your information, we recommend that you review the privacy terms before using any third-party SDK services. To protect your legal rights and interests, if you find that such SDKs or other similar applications are risky, it is recommended that you immediately terminate the relevant operations and contact us in a timely manner.
2. Transfer
Unless you have explicitly agreed, we will not transfer your personal information to any company, organization or individual. If a merger, acquisition or bankruptcy liquidation occurs, it may involve the transfer of personal information. In this case, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy. If there is any change in the collection and processing of personal information stipulated in this privacy policy, the company or organization will re-ask you for authorization and consent.
3. Public disclosure
3.1 Public disclosure refers to the act of publishing information to the public or an unspecified group of people. Except for necessary disclosures due to the need to announce penalties for illegal accounts, fraudulent behavior, etc., and to display relevant information in an anonymous manner when announcing the list of winners, etc., we will not disclose your personal information publicly. If there are reasonable reasons for public disclosure, we will inform you of the purpose and type of information to be disclosed before public disclosure (if it involves your personal sensitive information, we will also inform you of the content of the sensitive information involved), and disclose it publicly after obtaining your authorization and consent, except as otherwise provided by laws and regulations or otherwise agreed in this privacy policy.
3.2 For your personal information disclosed publicly, we will carefully review its legitimacy, rationality and legality as soon as possible after receiving the public disclosure application, and take the most stringent personal information security protection measures and means to protect it during and after public disclosure.
4. Exceptions to sharing, transferring, and publicly disclosing your personal information
Please be aware that, according to the provisions of laws and regulations, in the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:
4.1 Directly related to national security and national defense security;
4.2 Directly related to public security, public health, and major public interests;
4.3 Directly related to criminal investigation, prosecution, trial, and execution of judgments; or in accordance with the requirements of laws and regulations, administrative agencies, or competent authorities such as public security, procuratorial organs, and courts;
4.4 For the purpose of safeguarding your or other individuals’ major legitimate rights and interests such as life and property, but it is difficult to obtain your consent;
4.5 The personal information is disclosed to the public by you or collected from legally disclosed channels (such as legal news reports, government information disclosure, etc.);
4.6 Necessary for the signing and performance of relevant agreements or other written documents with you;
4.7 Other circumstances stipulated by laws and regulations.
Storage of personal information
l Storage location: We store your personal information in the territory of the People's Republic of China (including Hong Kong, Macao and Taiwan) in accordance with laws and regulations.
l Storage period: Unless otherwise agreed by laws or relevant regulations, we retain your personal information for the period necessary for the purpose of providing our services, except when you ask us to delete or cancel your account immediately or as otherwise provided by laws and regulations. We do not need to obtain your authorization or consent for the storage period and processing of anonymized information, nor do we need to make any notification.
How we use your information
We may use the information collected in the process of providing services to you for the following purposes:
l For data analysis and research and development to provide you with better services;
l When we provide services, for identity verification, customer service, security prevention, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you;
l Help us design new services and improve our existing services;
l Software certification or management software upgrades;
l Allow you to participate in surveys about our products and services or initiated through our products and services. Whether to participate in the survey will be entirely up to you, and you will choose what information to provide;
l For security and legal investigation purposes;
l We may use your data for data aggregation and analysis, but this information is anonymous and cannot identify you.
Please note that unless you delete or withdraw your consent (i.e., refuse our collection and use through system settings), all personal information you provide when using our services will continue to be authorized for us to use within the scope of this User Privacy Protection Statement during your use of our services. After you cancel your account, we will stop providing our services to you, delete your personal information at your request, or anonymize it, except as otherwise provided by laws and regulations.
The specific user privacy protection statement for certain specific services will explain in more detail how we use your information in such services.
How to access and control your information
You have multiple ways of controlling your personal information in our services, including: you can access, correct/modify, and delete your personal information, and you can also withdraw your previous consent to your personal information, and you can also cancel your account. To facilitate your exercise of the above control rights, we provide you with operation instructions and operation settings on the relevant function pages of the service. You can operate by yourself. If you have any doubts or difficulties during the operation, you can contact us through the method at the end of the article to control it, and we will handle it for you in time.
Right of access
In principle, you can access your personal information in the following ways:
l Account information: You can log in to your personal account at any time to access or edit the personal information in your account, change your password, add security information, associate accounts or perform identity authentication, etc.;
l Usage information: You can check or clear your order information, etc. on our website, client and other services;
l Other information: If you encounter operational problems during this access or need to obtain other personal information that cannot be obtained as mentioned above, you can contact us through the methods provided at the end of this "User Privacy Protection Statement". We will provide it after verifying your identity, except as otherwise provided by laws and regulations.
Right to correction
After verifying your identity and provided that the correction does not affect the objectivity and accuracy of the information, you have the right to correct or update the erroneous or incomplete information. You can make corrections on your own on our website or client, or in specific cases, especially when the data is wrong, submit your correction application to us through the feedback and error reporting measures we publish, and ask us to correct or update your data, except as otherwise provided by laws and regulations. However, for security and identification reasons, you may not be able to modify certain initial registration information submitted during registration.
Right to delete
You can request us to delete your personal information, for example, if you no longer need us to continue to provide you with services, except where the data has been anonymized or otherwise provided by laws and regulations.
Right to request
If you need a copy of your personal data, you can contact us through the method provided at the end of this User Privacy Protection Statement. After verifying your identity, we will provide you with a copy of your personal information in our services (such as basic information, identity information), except where otherwise provided by laws and regulations.
Right to withdraw consent
If you want to change the authorization scope of relevant functions (such as location, address book, camera), you can modify personal settings through your hardware device, or operate in the relevant function setting interface of our products or services. If you encounter operational problems during this process, you can contact us through the method provided at the end of this User Privacy Protection Statement.
After you cancel the authorization for the collection of relevant personal information, we will no longer collect such information and will no longer be able to provide you with the above-mentioned corresponding services; however, you acknowledge and agree that unless you exercise the aforementioned "right to delete", your behavior will not affect our processing and storage of personal information based on your previous authorization.
Right to be informed of the cessation of product and service operations in advance
Our company is willing to accompany you all the time. If some or all of our products and services are forced to stop operating due to special reasons, we will notify you 60 days in advance on the main page of the product or service or in-site letter or send you an email or other appropriate way to reach you, and will stop collecting your personal information. At the same time, we will delete or anonymize your personal information in accordance with legal provisions, unless otherwise provided by laws and regulations.
Exceptions
In the following cases, we do not need your authorization to collect your personal information, and we may not respond to your requests for correction, deletion, cancellation, revocation, or information request:
l Related to national security and national defense security;
l Related to public security, public health, and major public interests;
l Related to criminal investigation, prosecution, trial, and execution of judgments;
l The collected information is disclosed to the public by you or collected from legal and public channels;
l Necessary to achieve our services;
l We have sufficient evidence to show that you have subjective malice or abuse of rights (such as your request will endanger public security and the legitimate rights and interests of others, or your request exceeds the scope of general technical means and commercial costs);
l Responding to the request of the subject of personal information will cause serious damage to the legitimate rights and interests of the subject of personal information or other individuals and organizations;
l The collected personal information is de-identified;
l Necessary for legitimate news reporting;
l Other circumstances stipulated by laws and regulations.
How we share your information
Except for the following circumstances, we and our affiliates will not share your personal information with any third party without your consent:
Ø Provide you with our services;
Ø Achieve the purposes described in the "How we use your information" section;
Ø Fulfill our obligations and exercise our rights in the relevant user agreements or this "User Privacy Protection Statement";
Ø Understand, maintain and improve our services.
l As our business continues to develop, we and our affiliates may conduct mergers, acquisitions, asset transfers or similar transactions, and your personal information may be transferred as part of such transactions. We will require the new holder to continue to comply with this "User Privacy Protection Statement", otherwise we will require it to obtain your authorization again.
l We or our affiliates may also retain, store or disclose your personal information for the following needs:
Ø With your prior authorization or in accordance with the provisions of other documents signed by you (such as this User Privacy Protection Statement);
Ø Comply with applicable laws and regulations;
Ø Comply with court orders or other legal procedures;
Ø Comply with the requirements of relevant government agencies;
Ø Directly related to national security, national defense security, public safety, public health, and public interests;
Ø Collect personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels;
Ø We believe that it is reasonably necessary to comply with applicable laws and regulations, safeguard the public interest, or protect the personal and property safety or legal rights of us or our group companies, our customers, other users or employees;
Ø Other circumstances stipulated by laws and regulations.
How we retain, store and protect your information
We retain your personal information only for the period necessary for the purposes stated in this User Privacy Protection Statement and within the time limit required by laws and regulations.
We use various security technologies and procedures to prevent the loss, improper use, unauthorized reading or disclosure of information. For example, in some services, we will use encryption technology (such as SSL) to protect the personal information you provide to us. However, please understand that due to technical limitations and risk prevention limitations, even if we have tried our best to strengthen security measures, we cannot always guarantee 100% security of information. You need to understand that the system and communication network you use to access our services may have problems due to circumstances beyond our control.
Our security measures
We will collect, use, store and transmit user information based on the principle of "minimum sufficient", and inform you of the purpose and scope of use of relevant information in this "User Privacy Protection Statement" and the relevant user agreements of this unit;
This unit attaches great importance to information security. This unit has set up a dedicated team to develop and apply a variety of security technologies and procedures. We will conduct security assessments on security management personnel and key security positions. We have established a complete information security management system and internal security incident handling mechanism. We will take appropriate security measures and technical means that meet industry standards to store and protect your personal information to prevent your information from being lost, unauthorized access, use, damage or leakage. According to our security management system, personal information leakage, damage or loss is classified as a major security incident. Once it occurs, the company's emergency plan will be activated, and a joint emergency response team composed of multiple departments such as the Technology Department and the Legal Department will handle it;
We will cultivate employees' awareness of data security and train and assess their security capabilities, conduct identity authentication and authority control for employees who handle personal information, and sign a confidentiality agreement with employees and partners who have access to your personal information to clarify job responsibilities and codes of conduct. If there is any violation of the confidentiality agreement, the cooperative relationship with this unit will be terminated immediately, and relevant legal responsibilities will be pursued. Confidentiality requirements are also made for personnel who have access to personal information when they leave their posts.
We remind you that when you interact with other users about your relevant personal information through third-party social software, emails, text messages, etc. embedded in the services provided by this unit, it is uncertain whether the third-party software completely encrypts the transmission of information, so please pay attention to ensure the security of your personal information.
We also ask you to understand that in the Internet industry, due to the limitations and rapid development of technology and various possible malicious attack methods, even if this unit does its best to strengthen security measures, it is impossible to always guarantee 100% security of information. Please understand that the systems and communication networks you use when using our products and/or services may have security problems in other links outside the control of this unit. Therefore, we strongly recommend that you take active measures to protect the security of personal information, including but not limited to using complex passwords, changing passwords regularly, and not disclosing your account password and other personal information to others.
Security incident notification
We will formulate emergency plans for network security incidents to promptly deal with security risks such as system vulnerabilities, computer viruses, network attacks, and network intrusions. When an incident that endangers network security occurs, we will immediately activate the emergency plan, take corresponding remedial measures, and report to the relevant competent authorities in accordance with regulations.
Personal information leakage, damage, and loss are company-level major security incidents. We will be responsible for regularly organizing working group members to conduct security plan drills to prevent such security incidents from occurring. If unfortunately, we will activate the emergency plan with the highest priority, form an emergency response team, trace the cause and reduce losses in the shortest time.
If a personal information security incident unfortunately occurs, we will promptly inform you of the basic situation and possible impact of the security incident, the treatment measures we have taken or will take, suggestions for risks that you can prevent and reduce on your own, and remedial measures for you in accordance with the requirements of laws and regulations. We will promptly inform you of the relevant circumstances of the incident through the contact information you have reserved, such as in-site notifications, SMS notifications, phone calls, emails, etc. When it is difficult to inform you one by one, we will take reasonable and effective ways to publish announcements.
Emails and messages we send to you
Email and message push
When you use our services, we may use your information to send emails and push notifications to your device. If you do not want to receive this information, you can choose to unsubscribe on your device according to the instructions in the email we sent to you.
Announcements related to services
We may send you service-related announcements when necessary (for example, when we suspend a service due to system maintenance). You may not be able to cancel these service-related announcements that are not promotional in nature.
Protection of minors
Before using our services, minors under the age of fourteen should read and agree to this "User Privacy Protection Statement" under the supervision and guidance of their guardians, and should submit personal information under the explicit consent and guidance of their guardians; minors who are fourteen years old or older but under eighteen years old should submit personal information with the explicit consent of themselves and their guardians and under the guidance of their guardians. We protect the personal information of minors in accordance with the relevant national laws and regulations. We will only collect, use, share, transfer or disclose the personal information of minors when permitted by law, with the explicit consent of the guardian or when necessary to protect minors; if we find that a minor has used our services without the prior consent of his or her guardian, we will do our best to contact the guardian and delete the relevant personal information of the minor as soon as possible at the request of the guardian.
"COOKIE Policy"
Cookie
A small file containing a string of characters, which is sent to your computer, mobile phone or other device when you visit a website or other network content.
Web Beacon
An electronic image file or other technology embedded in a website or email that can be used to count the number of visitors, record whether and when an email or website is browsed, or use certain cookies.
We may use cookies and web beacons (and other similar technologies) from time to time to collect, use and store data about you. This policy describes how we use such cookies and web beacons.
Please note that we collect, use and store your data in accordance with our own "User Privacy Statement". This User Privacy Statement is incorporated into our User Privacy Statement and constitutes a part of such terms; you have agreed to such terms by using our services. The terms used in this policy have the same meanings as those defined in our User Privacy Statement.
What are cookies and web beacons?
A cookie is a small file containing a string of text that is stored on your mobile phone or other mobile device when you log in to a website or other online content. A web beacon is an electronic image file or other technology embedded in a website or email that can be used to count the number of visitors, record when an email or website is read, whether an email or website is read, or use certain cookies.
How do we use cookies and web beacons?
We use our own cookies and web beacons to make your experience of the services you enjoy more personalized, and also for the following purposes, including:
l Remember your identity. For example: cookies and web beacons help us recognize you as a registered user of our services;
Specific types of cookies
We will describe in more detail below how we use specific types of cookies. Some or all of these cookies may be stored in your browser.
Your browser allows you to reject or manage cookies or web beacons. However, please keep in mind that if you reject cookies, we may not be able to provide you with the best service experience through our services, and some services may not work properly.
Various uses of cookies
Description
Authentication
Authentication These cookies tell us when you log in to our services so that we can provide services and experiences that are suitable for you.
For example: when you log in to our services, these cookies will notify us, allowing us to recognize whether you have logged in securely to the service and display information only relevant to you.
Your preferences
These cookies allow us to remember your personalized layout format, appearance design and other personal settings, which helps us provide services that are tailored to your personal needs.
For example: We use cookies to record whether you have read certain messages or reminders we sent to you so that we don’t have to resend them, and to help store your preferences (such as font size) so that when you use the relevant services again, they can automatically adjust to your preferences.
Security
We use these cookies to protect the security of your data and our services and to prevent fraud, criminal or other suspected crimes.
For example: These cookies can identify whether you are logging into our services at our normal location and prevent your data from being stolen and identify theft.
Functionality
We use these cookies to perform our service functions and enhance related functions.
For example: These cookies allow us to pre-fill your account information in the login or other appropriate columns within the service to facilitate your use of our services.
Efficiency
We use these cookies to improve the speed, performance and efficiency of our services.
For example: These cookies facilitate the flow of router messages between servers and check the login speed of different users when using our services. We may also sometimes use cookies to temporarily store data on the server to speed up the login and response speed when you use our services.
How to contact us
Contact email
cs.shihun@islud.com
Others
l The title of this "User Privacy Protection Statement" is for convenience and reading only and does not affect the meaning or interpretation of any provisions in the text.
The copyright of this User Privacy Protection Statement belongs to us. We reserve the right to final interpretation and modification within the scope permitted by law.
Part I Special Note:
To protect your rights and interests, we remind you to read the terms of this Agreement carefully before using the game service. You should carefully read all the terms of this Agreement, especially the terms that exempt us from liability (such terms usually contain words such as "no responsibility", "no obligation", "no guarantee", etc.), the terms that restrict your rights (such terms usually contain words such as "may not", "should not", "no right", etc.), the applicable law and dispute resolution methods, and the jurisdiction clauses (see Article 18.1 of this Agreement), etc. These terms should be applied to the greatest extent permitted by Chinese law. Such terms are usually marked in red/bold/large font. You have the right to choose to agree or disagree with this Agreement. When using the services provided by this Agreement, you should also comply with the User Privacy Protection Statement, Registration Service Agreement, the game rules, operation tips, usage help or other rules and processes displayed to you on the relevant platform, which have the same effect as this Agreement. If you use a third-party account approved by us as a game account, you should also comply with the rules, requirements, agreements, etc. of the third-party account.
Unless you have read and accepted all the terms of this Agreement, you have no right to use our game services. Your use of our game services (including but not limited to user accounts registered through other user registration channels approved by us) is deemed to be that you have read and agreed to sign this Agreement and are willing to be bound by all and any terms of this Agreement. You shall not raise any form of defense on the grounds of not reading/not agreeing to the content of this Agreement or similar reasons.
When you apply for an account and use our game services, please be sure to fill in your real name and ID number and other relevant information and complete it in time (see Article 5.1) to better experience the game services we bring to you, and when identifying your identity, your ID number will become an effective verification method. If you are under 18 years old, please read this agreement in the company of your legal guardian, and pay special attention to the minor protection clauses in the "User Privacy Protection Statement". At the same time, you should abide by the National Youth Network Civilization Convention: Be good at online learning and do not browse bad information; communicate honestly and friendly, and do not insult or defraud others; enhance self-protection awareness and do not date netizens at will; maintain network security and do not disrupt network order; be beneficial to physical and mental health and do not indulge in virtual time and space.
Part II Terms
Article 1 Definitions and Explanations
Unless otherwise stated, the following terms have the following meanings:
1.1 Game Software: refers to the game products we provide (including but not limited to any adapted versions that can be operated on mobile smart devices or on PCs through PC simulators), as well as updates, upgrades, patches, expansion packs, etc. related to such game software, including client and server programs, and may include related network servers, websites (including but not limited to the official website or official forum of the game), electronic media, printed materials or electronic documents, etc.
1.2 Game Services: refers to the various services related to our aforementioned game software that we provide to you, including but not limited to customer service, operation services, and services of the game software itself.
1.3 Game Virtual Currency: refers to a virtual prop designed by us to meet your normal transaction and communication needs in our game services, which is obtained through RMB exchange and other channels, and can be used to exchange for various props, equipment, etc. specified in the game, and is limited to use and circulation in specific games.
1.4 Warning: refers to the educational guidance given to users who violate the rules of the game. It is a way to manage the normal operation of the game.
1.5 Ban: Close some or all chat channels of the offending user, forcibly suspend the online conversation function of the user account, and make the user account unable to communicate with other users until the penalty expires or is cancelled.
1.6 Temporary freeze of gameplay: Restrict the game character of the offending user and restrict his local game operations until the penalty expires or is cancelled.
1.7 Permanent freeze of gameplay: Restrict the game character of the offending user and restrict his local game operations, and never release or release it.
1.8 Temporary prohibition of login: The account of the offending user will be temporarily unable to log in to one or several games provided by us for a certain period of time until the penalty expires or is cancelled.
1.9 Permanent prohibition of login: The account of the offending user will be permanently unable to log in to our game services.
1.10 Forced offline: Force the offending user to leave the current game and end the execution of the user's current game program.
1.11 Account suspension: Suspend or permanently stop the right of the offending user's game account to log in to our game services.
1.12 Deleting files: Deleting the character files of the offending user in the game world, and preventing the character from appearing in the game world again.
1.13 Bearing legal responsibilities: If the user's improper behavior causes damage to others or us or violates the current laws and regulations, the offending user shall bear the corresponding civil, administrative or criminal responsibilities in accordance with the law.
1.14 Disbanding organizations: Disbanding gangs, unions, forces and other organizations established by users in the game world.
1.15 Modifying nicknames: Forcibly modifying the names of user game characters or teams.
1.16 Temporary restriction of game behavior: The account of the offending user will be restricted from using some game services for a certain period of time.
1.17 Other punishment measures: Including but not limited to confiscation of improper benefits (such as game virtual items obtained by users through improper means), deduction of values (including but not limited to experience points, etc.).
1.18 Plug-ins: refers to all programs that are independent of the game software and can affect the game operation while the game is running, including but not limited to simulating user operations, changing the operating environment, modifying data and other types.
1.19 Game BUG: refers to loopholes or unreasonable phenomena in the game system, program, setting, etc.
1.20 Unauthorized third-party software: refers to any file or program that can be used to gain advantages in the game but is not part of the corresponding game software, including cheating plug-ins and related auxiliary plug-ins (including but not limited to software, programs, equipment, etc. that can achieve automatic upgrades, automatic leveling, automatic task completion, acceleration, battle blood display, or other operating effects beyond the scope of the game setting).
1.21 Fraud: refers to the purpose of illegal possession, through false promises, fabricated facts, concealing the truth, intentional misleading, impersonating others, intentional confusion, etc., to defraud others of virtual game items or other property. Fraud in the game includes nickname similarity fraud, impersonating friends, impersonating officials and other forms.
Article 2 License and Restrictions for the Use of Our Game Software
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2.1 On the premise that you agree to accept all the terms of this Agreement, our company agrees to grant you a revocable, modifiable, non-exclusive, non-transferable, non-sublicensable and non-sublicensable right to use our game software and our game services. You may install our game software on a mobile smart device for personal use within the scope of authorization, and run a copy of our game software in the manner specified by us and enjoy the services we provide.
2.2 The license we grant you based on this Agreement is a license for personal use. If you need to use our game software and our game services beyond the scope of personal use or use our game software and our game services for any commercial purpose, you should contact us and obtain our separate authorization. Any installation, use, access, display, operation, commercial use, etc. without our permission shall be an infringement of our rights.
2.3 Unless otherwise agreed in this Agreement, you may not perform the following actions (whether for profit or not) without our prior written consent:
2.3.1 Copy, copy, decompile, disassemble, disseminate and display all or part of the programs, user manuals and other graphic, audio and video materials of our game software, or reverse engineer any function or program of our game software.
2.3.2 Publicly display and play all or part of the contents of our game software/our game services beyond the fair use rights stipulated by law.
2.3.3 Lease, sell our game software or use our game software for any profit-making activities.
2.3.4 Modify or cover the service name, company logo, trademark (or) copyright information, other intellectual property statements and other contents on our game software programs, images, animations, packaging and manuals.
2.3.5 Other acts that violate the Trademark Law, Copyright Law, Computer Software Protection Regulations and other relevant laws, regulations and international treaties.
Article 3 Intellectual Property
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3.1 We are the intellectual property rights holder of the game or have obtained legal authorization from the legal rights holder, and thus have the right to provide you with game software and game services. All copyrights, trademarks, patents, trade secrets and other intellectual property rights and other legal rights of the game (including but not limited to the game as a whole, all art, music, text works and other game components and components contained in the game, and the continuous dynamic pictures presented by the game operation), as well as all information content related to the game (including text, pictures, audio, video, graphics, interface design, layout framework, relevant data or electronic documents, etc.) are protected by the laws and regulations of the People's Republic of China and relevant international treaties. We enjoy the above intellectual property rights and legal rights, except for the rights that the relevant rights holders should enjoy in accordance with the law. Without prior written consent, you may not use our game (including but not limited to the game as a whole, all art, music, text works and other game components and components contained in the game, and the continuous dynamic pictures presented by the game operation) for commercial purposes in any way or disseminate our game content through information networks.
3.2 The "we" and LOGO (graphics) reflected in the game service, as well as the text, LOGO (graphics), etc. used in specific services to identify the service name and source (including but not limited to the name, LOGO, ICON of the game service, the name, LOGO, ICON of the game software developer, etc.), are trademarks or registered trademarks of us and/or its affiliates and cooperative companies in China and/or other countries/regions, or legal intangible property owned by them.
3.3 The game service may involve third-party intellectual property rights. If such third party requires you to use such intellectual property rights in the game service, we will inform you of such requirements in an appropriate manner, and you should comply with such requirements.
3.4 We respect intellectual property rights and pay attention to protecting the rights you enjoy. In the game service, you may need to provide us with content that you own complete intellectual property rights through various means such as uploading and publishing. In this case, you still enjoy the complete intellectual property rights of such content.
3.5 You hereby expressly agree that when you provide the content in Item 3.4, you irrevocably grant us and its affiliates a global, perpetual, free license to use, disseminate, copy, modify, sublicense, translate, publish, perform and display such content, and to create derivative works using such content.
3.6 All rights not expressly granted to you in this Agreement are reserved by us.
Article 4 Our Fee Policy
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4.1 We have the right to determine the charging methods and fee standards for game software and game services, and have the right to determine different charging methods and fee standards for game software and game services at different stages, and have the right to adjust the fee policy at any time as needed. If you do not agree to the adjustment of the charging methods and fee standards, you should stop using the game software and game services; if you continue to use them, it will be deemed that you agree to the changes in the charging methods and fee standards.
4.2 Specific charging methods and fee standards, including but not limited to the charging standards of our game software, the right to use virtual items in the game, and the specific charging standards of value-added services (if any), are all promulgated by us in the form commonly used in the online game industry on game modules such as APP STORE or other APP release channels, in-game props mall, props purchase interface, etc.
4.3 We have the right to establish, add, modify value-added services in the game and issue virtual currency for value-added services as needed. The virtual currency of value-added services is obtained by exchanging RMB. Once RMB is exchanged for virtual currency of value-added services, it is deemed that RMB has been used, and virtual currency of value-added services cannot be exchanged for RMB; virtual currency of value-added services is only used to purchase the right to use relevant virtual props or to receive relevant value-added services.
4.4 Special note: When you purchase the right to use virtual items or accept other value-added services as a fee item, you know and acknowledge that if the effective use period of the virtual items or the effective service period of the value-added services (regardless of whether you have actually used or enjoyed the services) is exceeded, or the number of effective uses or services is exceeded, we have the right to take measures to cancel your right to use the above virtual items or stop providing value-added services.
4.5 Some game software has automatic renewal/subscription services. Automatic renewal/subscription services refer to services launched based on your need for automatic renewal to avoid your failure to renew in time due to negligence or other reasons, provided that you have purchased weekly/monthly/annual cards and other services in our game software. If you choose to enable automatic renewal/subscription service, you authorize us to entrust the payment channel to deduct the fees for the next billing cycle from the balance of your own recharge account, bound third-party payment account, bank card, communication account, etc. (hereinafter collectively referred to as "account") when the service period is about to expire or the subscription period of the service is about to expire. The premise for the realization of this service is that you have enabled automatic renewal and bound relevant accounts, and can successfully deduct the full amount from the above accounts.
4.5.1 Billing cycle: such as monthly, quarterly, annual, etc. (specific details are subject to the provisions of our game software), you can choose it yourself.
4.5.2 Automatic deduction rules:
(1) If you choose to enable automatic renewal, it is deemed that you agree to authorize us to issue a deduction instruction according to the deduction rules of the payment channel when the service period is about to expire, and agree that the payment channel can deduct the fees for the next billing cycle from the account according to the deduction instruction issued by us without verifying the member account password, payment password, SMS verification code and other information. The automatic deduction rules of Apple's iOS channel shall be subject to Apple's regulations.
(2) Unless you or we actively and explicitly cancel the automatic renewal, the automatic deduction will be valid for a long time and will not be limited in number of times.
(3) If you do not actively and explicitly cancel the automatic renewal, it will be deemed that you agree that we may make deduction attempts from time to time within a certain period after the expiration of the service period in accordance with the deduction rules of the payment channel (even if there is insufficient money in your account).
(4) Once the deduction is successful, we will activate the corresponding service for you in this billing cycle.
4.5.3 Cancellation method:
(1) Apple mobile device: Apple mobile device "APP Store" --> click on the Apple account avatar in the upper right corner, enter "Account" --> "Subscription", and select "Corresponding Our Game Software" to cancel the subscription;
(2) Android mobile device: Contact us according to the contact information agreed in Article 19 of this User Agreement;
4.5.4 You understand and agree that there may be a display delay in the update of the automatic renewal status, and the specific status will be based on your renewal status displayed in our game software. Before you successfully cancel, the deduction instructions you have entrusted us to automatically renew the fee will still be valid. We will not refund or compensate for the fees that have been deducted based on the instructions before the cancellation operation is completed.
Article 5 User Account Management and User Information Protection
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5.1 Before you use the game service, you need to register or log in to your account. You promise to register our account or other partner accounts approved by us with your real identity, and accept our game services with such accounts (hereinafter referred to as "your account"), and you shall not register with your real name by impersonating other people's identity information. You agree to use the true and accurate personal information you provide as the only evidence to determine your association with the game account and confirm your identity.
5.2 You have the right to decide your account character nickname and the name of the organization you have formed, but you should still comply with the provisions of national laws and regulations. Therefore, we do not allow the appearance of names including but not limited to those related to the names of racial or religious figures/national politicians/national leaders and their staff, obscene/vulgar/offensive/insulting/potentially misleading, defamatory/threatening, related to banned drugs, and violating public order and good customs. If the above circumstances are found, the offending user may be subject to the following penalties determined by us independently depending on the severity of the circumstances: warning; mute; temporary freeze of gameplay; permanent freeze of gameplay; forced offline; temporary ban on login; permanent ban on login; nickname modification; disbanding of the organization, etc.
5.3 According to the relevant laws and regulations on online games, we have the right to review whether the identity information you provide when registering is true and valid, and should actively take reasonable measures such as technology and management to ensure the security and effectiveness of your account; you are obliged to keep your account and password properly and use your account and password correctly and safely. Any party that fails to fulfill the above obligations and causes damage to the civil rights of you or others due to the loss of your account password or theft of your account shall bear the legal liability arising therefrom.
5.4 You have the rights and responsibilities for the actions of your account in accordance with the law. Therefore, please be sure to use and keep your account properly. Once you find that your account or password is illegally used by others, used abnormally, or lost, you should promptly handle it according to the handling method announced by the account service provider, and should promptly notify our game service provider. We take measures to suspend the login and use of your account. We may decide to take the following measures based on your notification:
5.4.1 If you suspend the login and use of your account, we have the right to require you to provide and verify the personal valid identity information or proof that is consistent with your registered identity information, and have the right to require you to present your personal valid identity document.
5.4.2 After we verify that the personal valid identity information or proof or certificate you provide is consistent with the registered identity information, we have the right to take timely measures to suspend the login and use of your account.
5.4.3 If you do not provide your personal valid identity information or proof or certificate, or if the personal valid identity information or proof or certificate you provide is inconsistent with the registered identity information, we have the right to reject your above request.
5.4.4 In order to safeguard your own legitimate rights and interests, if you provide us with valid personal identity information or certificates and documents that are consistent with the registered identity information, we will provide you with necessary assistance and support such as account registrant certificate and original registration information in accordance with the law, and provide relevant evidence information to relevant administrative and judicial authorities as needed.
5.5 If you report that your character has been stolen, hacked, or other abnormal situations have occurred, or we find that your character has been stolen, shared, or abused, or other abnormal situations, in order to prevent your game character, game virtual items, etc. from being illegally infringed, we will investigate your character and, depending on the circumstances, have the right to take protective measures against your character during the investigation (including but not limited to temporarily freezing the character). Please submit relevant materials according to our instructions to cooperate with our investigation so that the protective measures for your character can be lifted as soon as possible.
5.6 If you choose to quickly log in to the game through "Quick Game", "Guest" or other similar convenient modes (hereinafter referred to as "Quick Mode") without registering your account, please bind your account in time after logging in; if you do not bind your account, once you uninstall, reinstall, re-enter our game software, or your mobile smart device is damaged and our game software cannot be started normally, all your game data and recharge records in Quick Mode will not be queried or restored.
5.7 For personal information other than personal identity information, you agree and authorize us to collect other necessary information from you based on security, user experience optimization and other considerations, but we promise to collect and use such information only for the purpose of fulfilling this Agreement.
5.8 When we ask you to provide information related to your personal identity, we will disclose its privacy policy and personal information utilization policy to you in a clear and obvious manner in advance, and take necessary measures to protect the security of your personal information. Without your permission, we promise not to provide, disclose or share your name, valid personal identification number, contact information, home address and other personal identification information in your registration information to any third party other than our affiliated companies, except in the following cases:
5.8.1 You or your guardian authorize us to disclose;
5.8.2 We are required to disclose by relevant laws;
5.8.3 Judicial or administrative authorities require us to provide based on legal procedures;
5.8.4 When we file a lawsuit or arbitration against you in order to safeguard our legitimate rights and interests;
5.8.5 When we provide your personal identification information at the legal request of your guardian;
5.8.6 Disclosure under other statutory or agreed circumstances.
In order to protect your privacy and regulate the collection and use of your personal information, we have formulated the User Privacy Protection Statement. Please read the contents of the statement in detail.
5.9 We will try our best to maintain the security of the information obtained from the services provided under this Agreement, but we will not bear any responsibility for the deletion or storage failure of the information (including but not limited to the information you posted) appearing in the service. We reserve the right to determine whether your behavior complies with the provisions of this Agreement. If you violate the provisions of this Agreement, we have the right to suspend without notice until the service provided to you in accordance with this Agreement is terminated.
Article 6 Ownership Management of Virtual Game Items and Game Data
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6.1 To avoid disputes, virtual game items (or "virtual items") include but are not limited to game characters, resources, props (including but not limited to weapons, mounts, pets, equipment, etc. in the game), etc., and their ownership and intellectual property rights (or legal authorization) belong to us. You can only use them in accordance with the game rules under legal provisions.
6.2 For various virtual items in the game, if there is no special mark or description of the use period, it is assumed that you can continue to use them after obtaining the right to use until the corresponding game service is terminated; if there is a special mark or description of the use period, the use period shall be based on the special mark period. If the use period exceeds the use period, we have the right to revoke its use right at any time without further notice to you (the use period will not be interrupted or terminated for any reason).
6.3 Any data information generated and stored on our servers during your participation in the game, including but not limited to account data information, character data information, level and virtual item data information (but excluding personal identity data information such as your name, ID number, phone number, etc.), is part of the game software and is owned and managed by us. You have the right to modify, transfer, and discard the data information belonging to your account through legitimate means under the premise of complying with the game rules, except as otherwise provided by laws and regulations or otherwise agreed in this Agreement.
Article 7 Prohibited User Behavior
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7.1 You shall bear the responsibility for the information content published by you. In particular, you may not publish or disseminate the following content:
7.1.1 Oppose the basic principles established by the Constitution of the People's Republic of China;
7.1.2 Endanger national security, disclose state secrets, subvert the state power, and undermine national unity;
7.1.3 Damage the honor and interests of the state;
7.1.4 Incite ethnic hatred, ethnic discrimination, and undermine national unity;
7.1.5 Undermine the state's religious policies, promote cults and feudal superstitions;
7.1.6 Spread rumors, disrupt social order, and undermine social stability;
7.1.7 Spread obscenity, pornography, gambling, violence, murder, terror, or abet crimes;
7.1.8 Insult or slander others, infringe on the legitimate rights and interests of others;
7.1.9 Promote and abet the use of plug-ins, private servers, and Trojans;
7.1.10 Post any homepage address or link including any software, files, etc. that we reasonably judge to be inappropriate or not approved by us;
7.1.11 Contain other content prohibited by the laws and administrative regulations of the People's Republic of China.
7.2 You may not use our game software, game services or participate in game activities by improper means or other unfair means. You shall not interfere with our normal provision of software and services, including but not limited to:
7.2.1 Attack, invade our website server or overload the website server;
7.2.2 Crack or modify our game software program provided by us;
7.2.3 Attack, invade our game server/game server-side program or overload the game server;
7.2.4 Make, publish, disseminate, and use any form of auxiliary tools or programs that hinder the fairness of the game (including but not limited to plug-ins, exploit program vulnerabilities and errors (bugs) to disrupt the normal progress of the game or spread such vulnerabilities or errors (bugs));
7.2.5 Unreasonably interfere with or hinder others from using the software and services we provide;
7.2.6 Use our software in an abnormal or illegal way (including but not limited to using our game software to log in to the game private server);
7.2.7 Use abnormal methods to log in to the game (including but not limited to using third-party software that is not developed, authorized or approved by us, system to log in to the game), use network accelerators and other plug-in software or robot programs, etc. to maliciously destroy service facilities and disrupt normal service order;
7.2.8 Modify, translate, annotate, organize, compile, and interpret our game software;
7.2.9 Exploit the technical defects or loopholes that may exist in this software or online game system to make profits for yourself and others in various forms (including but not limited to copying game virtual items, etc.) or engage in other improper behaviors.
You agree to use the monitoring data in the game program as the basis for judging whether you have cheated in the game by using plug-in programs and other methods.
Article 8 Our Game Services
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8.1 We agree to provide you with our game services through the mobile Internet network in accordance with the provisions of this Agreement.
8.2 We keep the recharge records of game virtual currency for 180 days from the date of your recharge.
8.3 In the process of using our game virtual currency, you have the right to ask us to assist in retrieving the recharge records and transfer records of game virtual currency, and we have the right to ask you to provide and verify the personal valid identity information or proof and certificate that is consistent with your registered identity information. We will assist in providing it if we verify that the personal valid identity information or proof and certificate you provide is consistent with the registered identity information. If you do not provide your personal valid identity information or proof or certificate, or if the personal valid identity information or proof or certificate you provide is inconsistent with the registered identity information, we have the right to reject your aforementioned request. You can complete the above operation after communicating with our customer service staff by referring to the contact information we provide at the end of this Agreement.
8.4 We have the right to suspend/terminate your service in the following circumstances:
8.4.1 If you publish illegal information, seriously violate social morality, or other acts that violate the prohibitive provisions of the law, we have the right to immediately terminate the provision of services to you.
8.4.2 If you engage in improper behavior when accepting our services, we have the right to terminate the service to you. The specific circumstances of the improper behavior are clearly stipulated in this Agreement or belong to the prohibited behavior that we have clearly informed in advance and should be terminated.
8.4.3 If you provide false registered identity information or violate this Agreement, we have the right to suspend all or part of the services provided to you; we will notify you and inform you of the suspension period when we take suspension measures. The suspension period will be determined by us according to the circumstances. We will resume your service to you in a timely manner after the suspension period expires.
8.5 For the normal operation of the game server, we need to shut down the game server for maintenance regularly or for emergency maintenance in case of emergencies; please understand the normal service interruption and suspension caused by the above situation, and we will try our best to limit the interruption time to the shortest time. In the event of any of the following circumstances, we have the right to terminate or interrupt all or part of the services provided by the game server, and we will not bear any responsibility for the inconvenience or damage caused by it to you or the third party:
8.5.1 We have the right to suspend the service for regular inspection or construction, update of software and hardware, etc., but we will complete the maintenance and update work as soon as possible;
8.5.2 The game server is damaged and cannot operate normally;
8.5.3 Sudden failure of software and hardware equipment and electronic communication equipment;
8.5.4 Network provider line or other failures;
8.5.5 In an emergency, in accordance with the provisions of the law or for the personal safety of you and a third party;
8.5.6 Third-party reasons or other force majeure situations.
8.6 We reserve the right to terminate or partially terminate our game services at our sole discretion if we deem it necessary, and we will announce it 60 days in advance. Regardless of the reason for terminating our game services, you should take appropriate measures to deal with the game virtual items on your own, including but not limited to canceling or stopping the use of your account, game virtual items and other related matters. You shall not require us to bear any form of compensation or compensation liability other than compensating for the game virtual currency you have purchased but not used due to the comprehensive termination of our game services, including but not limited to compensation required for no longer being able to continue to use your account, game virtual items, etc.
Article 9 User Obligations
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9.1 You should equip yourself with the necessary equipment for Internet access, including but not limited to mobile smart devices (including but not limited to mobile phones, tablets), wireless routers or other necessary Internet access devices.
9.2 You shall bear the telecommunications fees, network usage fees and other fees related to this service paid for Internet access.
9.3 Comply with the provisions of this Agreement, other relevant rules and regulations (including but not limited to the rules published on our official game website or in the game); comply with the relevant laws and regulations of the People's Republic of China (if you are a user outside the People's Republic of China, you should also comply with the laws and regulations of your country or region).
Article 10 Special Notes on the Battle System of Our Game Services
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10.1 The game service may contain a battle system, in which users can fight freely. For such Our game services containing a battle system, once you click "Accept" and install the corresponding game software, or register, start using and/or continue to use the corresponding game software or game services, it will be deemed that you agree to all free battle behaviors in the game battle system and agree to abide by the game rules of free battle.
Article 11 Our Game Service Specifications
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11.1 Speech and behavior specifications. When using the game service, you must be responsible for your words and deeds, play civilized and healthy games, and must not have the words and deeds of Article 7 of this Agreement. Once discovered, we have the right to make the following management penalties after independent judgment based on the situation: warning, ban; temporary freezing of gameplay; permanent freezing of gameplay; temporary prohibition of login; permanent prohibition of login; forced offline; account suspension; file deletion; legal liability.
11.2 You can only trade virtual game items in the game or through a trading platform approved by us (if any). We will severely crack down on and punish any related behavior of you recharging or conducting other transactions on any recharge platform or other trading platform that is not approved by us in advance (including but not limited to your recharge or purchase of virtual items in the game through a third party). Once verified to be true, we have the right to take various measures according to the specific circumstances, including but not limited to one or more of the following: warning, deduction of value, temporary freezing or recovery of virtual game items, temporary freezing of gameplay, permanent freezing of gameplay, forced offline, account suspension, deletion of files and other technical measures to prevent you from engaging in such behavior; in serious cases, we reserve the right to pursue your legal liability.
11.3 In addition to the above circumstances in this article, if the user has other harassment situations that do not comply with laws and regulations, social morality or game rules, and you have or are suspected of violating this agreement, we have the right to make the following penalties based on independent judgment according to the circumstances: warning; mute; temporary freezing of gameplay; permanent freezing of gameplay; temporary prohibition of login; permanent prohibition of login; forced offline; account suspension; deletion of files; and legal liability.
11.4 You are obliged to report bugs that occur in the game to us. It is strictly forbidden for users to directly or indirectly use game bugs, program loopholes, etc. to make profits or disrupt the order of the game, or use bugs and loopholes to achieve personal goals. If a user has such behavior, once verified, he may be subject to the following penalties: confiscation of the improper benefits directly or indirectly obtained by the user by using bugs to play the game; deduction of values (including but not limited to experience points); forced offline; temporary freezing of gameplay; permanent freezing of gameplay; temporary prohibition of login; permanent prohibition of login; deletion of files; and legal liability.
11.5 Once we find the use of cheating plug-ins and related auxiliary plug-ins and other unauthorized third-party software, we will take severe penalties, including: confiscation of the improper benefits directly or indirectly obtained by the user by using third-party software to play the game; deduction of values (including but not limited to experience points); temporary freezing of gameplay; permanent freezing of gameplay; forced offline; temporary prohibition of login; permanent prohibition of login; deletion of files; and legal liability.
11.6 Once we discover that a user has committed fraud in the game, we have the right to take various measures according to the circumstances of the user's fraud, including but not limited to one or more of the following: reclaiming virtual game items; deducting values (including but not limited to experience points); temporarily freezing gameplay; permanently freezing gameplay; forcing offline; temporarily prohibiting login; permanently prohibiting login.
11.7 To avoid disputes, even if you did not actively participate in fraud, if the virtual game items you obtained were obtained by others through fraud and then transferred or assigned to you, in order to protect the rights and interests of the stolen users and the fair and just game order in the game, we have the right to reclaim the virtual game items you purchased.
11.8 If a user successfully recharges our game services to obtain the right to use virtual items or value-added services (hereinafter collectively referred to as "recharge income"), if there are any misunderstandings, dissatisfaction, suggestions or other demands for our game services, you can notify us at any time through the customer service area or customer service phone, and a refund can only be made after obtaining our consent. If the user does not choose such methods but makes a refund operation separately, he/she shall immediately notify us through the customer service area or customer service phone to deduct the corresponding recharge income; if the user still holds the recharge service after the refund operation, it is a dishonest behavior, and we will severely crack down on and punish it, including but not limited to one or more of the following: warning, deduction of value, temporary freezing or recovery of game virtual items or value-added services, temporary freezing of gameplay, permanent freezing of gameplay, forced offline, account suspension, file deletion and other technical measures to prevent you from engaging in such behavior; if the circumstances are serious, we reserve the right to pursue the user's legal liability (including but not limited to civil liability and criminal liability).
11.9 If the user does not intend to experience the game content, but mainly engages in transactions and profit-making behaviors in the game, including but not limited to:
l Registering multiple user accounts and/or game character IDs, and engaging in game behaviors for profit;
l Engaging in a single or series of output gameplay in the game, and selling the obtained virtual items for profit;
l Taking advantage of the difference in the value of virtual items on different servers, buying and selling virtual items on different servers for profit;
l Acting as an intermediary for game accounts and virtual items transactions and charging fees for profit;
l Trading your account or virtual items on a trading platform not provided or approved by us for profit;
l Using the virtual items obtained in the game for sale for profit without paying attention to the improvement of the strength of the character itself, and the level of multiple skills, cultivation, equipment, and summoned beasts of the character is greatly different from the character level;
l Using game behaviors and game content to organize or participate in gambling, implement or participate in the theft of other people's property or virtual items and other suspected illegal and criminal behaviors;
l Any other in-game profit-making behaviors that are not for the purpose of normal game entertainment and interaction needs. We have the right to take the following measures against users who seek improper benefits: deduct the value of all user accounts involved in seeking improper benefits (including but not limited to accounts that obtain, transfer, and sell virtual game items), recycle virtual game items, temporarily freeze the gameplay, permanently freeze the gameplay, force offline, temporarily isolate, permanently isolate, block accounts, delete files, and take other technical measures to prevent users from engaging in such behaviors; if the circumstances are serious, we reserve the right to pursue the user's legal liability.
11.10 If we find that the user's data is abnormal or there are illegal or other improper behaviors ("other improper behaviors" include but are not limited to using bugs or abnormal game methods to improve game character data, in-game character rankings, etc.), we have the right to investigate and take corresponding measures, including but not limited to: deleting virtual game items; confiscating improper benefits; data rollback or clearing; banning; temporarily prohibiting login; permanently prohibiting login; temporarily isolating; permanently isolating; forced offline; blocking until your account is deleted, etc. In particular, users have no right to require us to bear any responsibility for this.
11.11 We will severely crack down on and punish hacking and hacking-related behaviors (including but not limited to stealing your account, game data, player personal information, assisting hackers in operating and transferring game virtual items, etc.). Once verified to be true or at the request of the competent authority, we have the right to take immediate punishment measures such as temporary restriction of game behavior, recovery of game virtual items, temporary prohibition of login, permanent prohibition of login, account suspension, and file deletion according to the specific circumstances. In serious cases, we reserve the right to pursue legal responsibility against the users involved. Although you did not actively participate in hacking, if the game virtual items you obtained were obtained by others through hacking and then transferred or assigned to you, we have the right to recover the game virtual items you purchased. In the process of verifying the user's theft, in order to quickly investigate and deal with the problem, we may ask the relevant users to assist in the investigation, including but not limited to prohibiting login investigation, online communication, offline communication, etc.
11.12 Without our prior written permission, users may not use our games (including but not limited to our games as a whole, all art, music, text works and other game elements and components contained in the games, and the continuous dynamic images presented by our games) for commercial purposes in any way, including but not limited to the dissemination of our game content through information networks. Otherwise, we will have the right to take various measures based on your breach of contract, including but not limited to one or more of the following, and we reserve the right to further pursue the user's legal liability: temporarily prohibiting login, forcing offline, and suspending the account.
11.13 You are aware and acknowledge that in order to further improve the game and improve your user experience, we have the right to change, adjust, optimize, etc. any elements and content in the game at any time.
Article 12 Game Administrator (hereinafter referred to as "GM") Management
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12.1 During the game, we will provide an official game forum for specific games as a communication platform between you and the GM. If you encounter problems in the game, you can submit the problem through the official forum, which will provide you with fast and high-quality service.
12.2 Please comply with the relevant regulations of GM management, and we will seriously deal with the following behaviors:
12.2.1 Impersonating the system or GM: In the game, there may be some users impersonating the system or GM. If found, you can report to the GM through the game forum and assist in verification. Once verified, we will take severe punishment measures against them.
12.2.2 Cheating or attempting to cheat the GM: In the game, users should not try to take advantage of our trust in you and do any cheating or attempting to cheat the GM. If found, we will take severe punishment measures against such users. Attempts to cheat the GM include but are not limited to misleading the GM, refusing to provide information, providing false information, and any attempt to "scam" the GM.
12.2.3 Violation or neglect of GM's prompts: In the game, in order to ensure the common interests of the majority of users and maintain the normal order of the game, the GM may prompt the user to perform certain operations or stop performing certain operations. Any behavior of ignoring or obstructing this work may result in the user's game character being punished. Therefore, users should maintain a cooperative attitude.
12.2.4 Interference with GM's work: In the game, if the following behaviors occur, we will take severe punishment measures against them:
12.2.4.1 Asking GM for any virtual game items (including but not limited to game resources, equipment, etc.);
12.2.4.2 Frequently calling GM or sending requests without substantive content;
12.2.4.3 Repeatedly sending help requests to GM that have been answered or solved.
12.2.5 Insulting or maliciously attacking GM: In the game, insulting or maliciously attacking GM is not allowed. If found, we will take severe punishment measures against them.
12.2.6 Disrupting the order of the game: In the game, if the following behaviors occur, we will take severe punishment measures against them:
12.2.6.1 Staying in sensitive areas (including but not limited to event registrants, gift pack distributors, and teleporters) for a long time or maliciously blocking NPCs;
12.2.6.2 Any malicious PK, clearing, extortion, etc.;
12.2.6.3 Threatening or inciting other users to participate in abnormal game content (including but not limited to parades, gathering and making trouble, etc.).
12.2.7 If a user is found to have violated any of the items in this article, he may be subject to the following penalties according to the circumstances: warning; ban; temporary freezing of gameplay; permanent freezing of gameplay; temporary prohibition of login; permanent prohibition of login; forced offline; account suspension; deletion of archives; deletion of forum posts; shielding of forum accounts; temporary interruption of service; and legal liability.
12.3 Special reminder: No GM or our staff will ask users for pass passwords, security codes and other information in the game or forum. Please pay attention to identification to avoid unnecessary losses.
Article 13 Advertising Promotion
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13.1 All links we provide on the official game website, official game forum, and game may link to the websites of other individuals, companies or organizations. The purpose of providing such websites is to facilitate you to search or obtain relevant information on your own. We do not guarantee the authenticity, completeness, timeliness or credibility of the products, services or information provided by the websites of the linked individuals, companies or organizations. There is no employment, appointment, agency, partnership or other similar relationship between these individuals, companies or organizations and us.
13.2 We may publish commercial advertisements or other promotional information on the official game website, official game forum, and game. These advertisements or promotional information are provided by advertisers or commercial service providers, and they bear the corresponding responsibilities. We only provide the medium for publishing content. The transaction of goods or services purchased through such linked websites or advertisements only exists between you and the provider of such goods or services, and has nothing to do with us. We do not assume any legal liability for the transaction between you and the provider of such goods or services, and you should pay special attention to it.
Article 14 Force Majeure
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14.1 We are not responsible for losses caused by force majeure. Force majeure referred to in this Agreement includes: natural disasters, changes in laws, regulations or government instructions, policy changes, government actions, reasons unique to the characteristics of network services, mobile device viruses, hacker attacks and other objective human, government, natural factors, and other objective circumstances that are unforeseeable, unavoidable and insurmountable within the legal scope.
Article 15 Damages
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15.1 If the user's illegal behavior in the game causes damage to us or a third party, the user shall bear the corresponding legal liability, and we have the right to take all reasonable actions against our own damages, including but not limited to recovering virtual game items, etc. We also have the right to recover the loss amount from the user and require the user to bear our reasonable expenses.
Article 16 Notice
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16.1 All notices we send to you can be sent through announcements in the game, on the official website of the game or on important pages of the official forum of the game, by email or regular phone, email, QQ, etc. At the same time, you hereby agree that we can send commercial information to your email address. Of course, you have the right to unsubscribe from this push email at any time.
Article 17 Special Note
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17.1 In order to avoid disputes, you agree to use the data stored on our server as the judgment standard for the relevant data and technical issues involved in this agreement. We guarantee the authenticity of the data.
17.2 The titles of all clauses in this agreement are only for the convenience of reading, and have no actual meaning in themselves, and cannot be used as the basis for the interpretation of the meaning of this agreement and related clauses.
17.3 If any clause in this agreement is judged to be completely or partially invalid or unenforceable for any reason, the other clauses of this agreement shall still be valid and enforceable.
17.4 Our failure to exercise, failure to exercise in a timely manner, or failure to fully exercise the rights enjoyed under this Agreement or in accordance with the law shall not be deemed as a waiver of such rights, nor shall it affect our exercise of such rights in the future.
17.5 We are grateful and respectful to users who respect the game rules and others. Let us work together to create a green gaming environment. We hope that you can experience high-quality gaming services from us and start your wonderful gaming journey!
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